Satisfaction & Quality
Our mission is to provide our community with compassionate, quality health care. What does that mean? It means that we serve our community with excellence in the provision of patient care, and that our quality can be measured against state and national benchmarks. We want you to know you can trust us to provide care that meets and exceeds the clinically appropriate standard, in a manner that is warm, friendly, and caring. While no hospital is perfect, we strive for perfection in all we do.
Over the last decade health care has become more transparent. In years past, healthcare consumers had no way of knowing if the hospital they used met the quality standards. Today, it is fairly easy to research how your community hospital or almost any other hospital in the country is doing relative to national standards.
Star Valley Medical Center is diligently working to improve our quality patient care. Below are some of the action we take to provide compassionate, quality health care:
- We review our quality measurement data on a consistent basis and report to a hospital-based quality and compliance committee.
- With the assistance of HealthStream we survey patients from our emergency room, inpatient, and outpatient surgery.
- On a routine basis, we share our data with the medical staff, and work with them closely to ensure we keep our scores high.
- Quality measures are shared with our board of trustees.
- We have a concurrent review nurse who evaluates the patient charts to ensure each measure is met.
- We post our performance data for our staff to review and establish performance improvement plans and improve quality practices.
- Our quality measurement data is shared with several state, national, and governmental agencies to post for the public to view.
How can I learn more? Hospitals across the country are measured and compared by Medicare on their website Hospital Compare. Please notice there is a lapse of time between when data is reported from hospitals and when it is posted to the public. This is because all hospitals nation-wide have to wait for state and national statistics to be compiled before posting quality data for a given period.
Hospital price comparison:
Patient satisfaction comparison: