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Patient Satisfaction

Star Valley Medical Center Partners with Healthstream to Improve the Patient Experience

Supporting its ongoing efforts to use patient feedback to improve operations and quality service, Star Valley Medical Center (SVMC) is implementing a new approach to improving the patient experience. Through a partnership with HealthStream Research, Inc., a nationally-recognized
healthcare improvement firm, SVMC will launch a new survey tool in July to obtain real-time feedback from its patients.

HealthStream Research, Inc. will begin performing custom telephone surveys on July 1, 2010,  to a random selection of recently discharged hospital patients. Compared with previous mailing survey tools, SVMC officials say the survey developed by HealthStream provides more specific and actionable information about how patients experience the hospital, what they like and where they see room for improvement. Results of the survey will be shared with physicians, department directors, staff, administrators and the hospital board of trustees on an ongoing basis.

"We're making a personalized effort to contact patients via telephone immediately after their hospital visit so we can collect their feedback and make immediate improvements – rather than waiting six to nine weeks for a mailed patient satisfaction survey to arrive," says Quality & Patient Safety Director, Amy Johnson.  She adds, "We want to be well-known for providing a world-class service experience, in addition to creating a safe clinical experience for all patients.  Public perception of our hospital is extremely important to all of us. We truly want to be the place people choose for their medical care."

A representative sample of recent and future patients of Star Valley Medical Center will be contacted via telephone by a HealthStream representative to maintain confidentially and measure their perceptions of the hospital experience. Patients selected to participate in the survey will answer questions related to care from nurses, care from doctors, hospital environment, the admissions/discharge process, the overall rating of the hospital, and other factors important to patients and their families. If you do receive a call, your willingness to participate helps us to better help you. We truly appreciate any feedback you provide.

HealthStream has become well-known as an industry authority on healthcare service  improvement and training.  "HealthStream Research impressed us with their advanced phone survey technology, extraordinary customer service, prescriptive action plans, and their large benchmarking database of one million patient surveys from 500 hospitals across the United States," explains Wamhoff. "This comprehensive approach will allow our organization to build upon our culture of excellence that will continue to place the patient first."

Learn more about SVMC by visiting svmcwy.org, or check with us soon on the social media site Facebook. 
About HealthStream HealthStream (NASDAQ: HSTM) is a leading provider of learning and research solutions for the healthcare industry, transforming insight into action to deliver outcomes-based results for healthcare organizations. Through its research products, executives from approximately 1,100 healthcare facilities gain valuable insight about patients' experiences, workforce challenges, physician relations, and community perceptions of their services. Through HealthStream's learning solutions—which are used by approximately 1.4 million hospital-based healthcare professionals —healthcare organizations create safer environments for patients, increase clinical competencies of its workforce, and facilitate the rapid transfer of the latest knowledge and technologies. Based in Nashville, Tennessee, HealthStream has three satellite offices. For more information about HealthStream's learning and research solutions, visit www.healthstream.com or call us at 800-933-9293.


Amy Johnson, Quality Director and Risk Manager 


Will you please help us to
improve our service during
future visits by sharing your
experience with us?


Is there someone who
helped to make your
experience a positive one?
Please tell us who it was
and what they did so
that we can recognize
them and continue providing
exceptional service during
future visits.

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