Star Valley Medical Center Partners with Healthstream to Improve the Patient Experience
Supporting its ongoing efforts to use patient feedback to improve operations and quality service, Star Valley Medical Center (SVMC) is implementing a new approach to improving the patient experience. Through a partnership with HealthStream Research, Inc., a nationally-recognized
HealthStream Research, Inc. will begin performing custom telephone surveys on July 1, 2010, to a random selection of recently discharged hospital patients. Compared with previous mailing survey tools, SVMC officials say the survey developed by HealthStream provides more specific and actionable information about how patients experience the hospital, what they like and where they see room for improvement. Results of the survey will be shared with physicians, department directors, staff, administrators and the hospital board of trustees on an ongoing basis.
A representative sample of recent and future patients of Star Valley Medical Center will be contacted via telephone by a HealthStream representative to maintain confidentially and measure their perceptions of the hospital experience. Patients selected to participate in the survey will answer questions related to care from nurses, care from doctors, hospital environment, the admissions/discharge process, the overall rating of the hospital, and other factors important to patients and their families. If you do receive a call, your willingness to participate helps us to better help you. We truly appreciate any feedback you provide.
HealthStream has become well-known as an industry authority on healthcare service improvement and training. "HealthStream Research impressed us with their advanced phone survey technology, extraordinary customer service, prescriptive action plans, and their large benchmarking database of one million patient surveys from 500 hospitals across the United States," explains Wamhoff. "This comprehensive approach will allow our organization to build upon our culture of excellence that will continue to place the patient first."
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